Important Note:
1. Never post anything if you don’t have clear instructions from our Client. Assumptions are dangerous. If you assume and post it to a live customer environment, we will end up paying the price of a costly mistake.
2. As support we need to do what our customer requests and not what we assume. If the request is not clear, please be proactive to ask and find out. That will save us a lot of time and effort.
3. Check the campaign where we are going to publish the content, whether or not someone has already uploaded the file. If not then upload the content there. And if it is a video with a larger timeline then compress the file size, create a separate campaign and add it to the loop.
4. Before publishing the campaign check with the Support Manager, and also before replying to the Client and closing the ticket make sure to check the draft message with the Help Desk Manager.